Technical Support Specialist Duties and Responsibilities

MIXACO is a global supplier of powder and pellets mixers used in the plastics and many other industries. No other company stands more for innovation in mixing technology than MIXACO. Our machines and solutions have been setting new standards from laboratory to production mixers for decades. Manufactures industrial mixers for the: Plastics, Powdered Paints, Chemicals, Construction Materials, Nutraceuticals, and Foods Industries, as well as others.

Responsilbilities:

• Work with our customer base via phone contact to provide technical support (mechanical/electrical).

• Work closely with our customer base in North America to establish equipment service and start-up schedules.

• Travel to customer sites within North America to provide mechanical and electrical service on existing equipment.

• Travel to customer sites within North America to provide mechanical and electrical support during start-up of new equipment

• Typically includes checkout and functionality of Allen-Bradley (95%) or Siemens (5%) based PLC controls

• Operator/Maintenance training at customer’s site.

• Perform sales activities when necessary to promote aftermarket parts and service.

• Yearly visits to Germany for training and review of new developments in our equipment.

• Assist in inhouse customer trials

• Maintain test equipment

• General Warehouse Maintenance

Qualification:

• High school diploma or equivalent Required (i.e., GED)

• Working knowledge of Allen-Bradley and / or Siemens PLC’s.

• Trouble shooting skills for mechanical, electrical and PLC issues.

• Mechanical aptitude for basic mechanical and pneumatic functioning.

• Strong problem solving and critical thinking skills.

• Must have or be capable of obtaining a Passport.

• Willing to travel up to 35-40%. 

• Knowledge of Microsoft Office 

• Must be willing to work overtime as needed

• Must be able to work independently 

We offer:

• Secure job in a successful, innovative and medium-sized family company
• A pleasant working environment and a good working atmosphere
• Varied work areas
• Independent action
• An international environment and the use of future-oriented technologies
• Many opportunities to implement your own ideas
• A wide range of further training opportunities 

Please send us your application documents with your earliest starting date and salary expectations.

MIXACO USA LLC
Mr. Markus Frantzen 
1784 Poplar Drive 
Greer, SC 29651
frantzen@mixaco.com